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Wednesday, October 21, 2020

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Home Business & Finance Tesla's 'try it for a week' return policy is officially no more

Tesla’s ‘try it for a week’ return policy is officially no more

Document Analysis NLP IA

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2:16
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positive
sentiment

Sentiment0.11767676767677
objective
redaction

Subjectivity0.4603413163897
not certain if it's an affirmation
Affirmation0.22014925373134

Highlights

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FREQ, RAKE or TFIDF
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Key Concepts (and relevance score)

Summary (IA Generated)

Prospective Tesla buyers, beware: The company‘s return policy appears to have changed.

It used to be that new Tesla owners had a seven-day ‘no questions asked’ return period, starting with when they took possession of their new vehicle.

So I tried calling one and the salesperson who answered readily confirmed that yes, the seven-day return policy is no more.

They told me the policy used to make sense because Tesla didn’t have a major presence in many states, and so showrooms and test drives weren’t widely available.

The only piece that doesn’t add up in that explanation ties to a recent change Tesla made to its return policy.

Before the change, the policy held that a return within seven days was allowed with no questions asked, provided ‘you have taken delivery of your vehicle without ever having taken a test or demo drive with us.

‘ But the change, which happened in March 2019, did away with the test drive requirement.

If the return policy was done away with because showrooms and test drives are an option now for most would-be buyers, why would 2019 tweak to the return policy allow for returns even after a test drive happens? .

Whatever the reasoning may be, the result is the same: You no longer have a seven-day grace period to return a newly purchased Tesla.

(To be fair, Tesla’s original policy was generous compared to the rest of the auto industry, where no-questions-asked returns aren’t the standard.


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