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Home Entertainment Media Can better corrections improve news readers’ trust?

Can better corrections improve news readers’ trust?

Document Analysis NLP IA

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Sentiment0.15169483294483
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redaction

Subjectivity0.44420255670256
probably it's an affirmation
Affirmation0.4063981042654

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Summary (IA Generated)

For example, perhaps we can improve the corrections process so that readers are working — in crowdsourced fashion — to improve the accuracy of our news and information? .

Most journalists know by now that the public trust in the news media is at a historic low.

Axios reported in January that Edelman’s annual trust barometer showed that 56% of Americans agreed with the statement, “Journalists and reporters are purposely trying to mislead people by saying things they know are false or gross exaggerations.

Meanwhile, a Knight Foundation report in 2018 showed nearly 90% of citizens said their trust in news organizations depends on the news organization’s commitment to accuracy and willingness to openly correct mistakes.

A more recent study from Knight Foundation in 2020 showed that Americans — especially Republicans — haven’t just lost confidence in the ideal of an objective media, “they believe news organizations actively support the partisan divide.

In our research the last three years at VettNews, we find a vast majority of newsrooms we speak with admit their corrections process is clunky and hasn’t changed much in decades.

They are receiving reader feedback and making corrections the same way they did in the print era of journalism.

We realized newsrooms need a better, more efficient way to manage reader feedback in a way that expands the trust relationship with the public and improves the accuracy of the journalism content.

We believe this reestablishment of ethics and standards in the digital era will be a key focus for journalism in the next decade.

Newsroom leaders are pointing toward transparency and willingness to correct mistakes being an important element to build trust as well.

“If we can make it easier for people to file a correction and to be in touch with us, that helps news organizations build trust,” says Lynn Walsh, a broadcast journalist and former national president of the Society of Professional Journalists.

Organizations such as Trusting News, The Trust Project and The News Literacy Project show us that journalism organizations need to work harder at building public trust about the newsgathering process.

” Leaders Joy Mayer and Lynn Walsh note that journalists and news organizations need to go further to show their ethics and standards.

(Note: At VettNews, we appreciate our partnership with Trusting News to make our Cx tool available to Trusting News member newsrooms.

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, are putting out resources and surveys to help the public understand how to avoid conspiracy theories and how to determine what is verifiable news and information.

In coming posts, I plan to interview some key thought leaders about the corrections process and how we can improve that zone for standards, ethics and trust in our newsrooms.

My hope is to elucidate ways the news industry can more simply and effectively weed our section of the Internet garden, making ethical journalism sites the place more and more readers want to be when consuming news and information.

It provides a path for people to move back toward quality news and information sources, to reestablish a trust relationship with those sources.


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