Document Analysis NLP IA
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Summary (IA Generated)
Amazon CEO Jeff Bezos recently said warehouse employees like working for his company so much that “94% say they would recommend Amazon to a friend as a place to work.
These employees told Recode that many Amazon employees do not answer Connections questions honestly because they fear their responses are not truly anonymous, and they fear retaliation if they give negative feedback.
A warehouse manager and employee also said workers often just choose the top answer to more quickly get on with their day.
Amazon spokesperson Adam Sedo sent Recode a statement about the Connections program that said: “Becoming Earth’s Best Employer and Safest Place to Work requires, among other things, listening to feedback from our employees as often as we listen to feedback from our customers.
One way we do that is through Connections, a question our employees answer confidentially every day.
Instead of having to wait for the results of an annual employee survey, Amazon managers receive access to daily feedback from their teams and use it to improve the employee experience continuously.
According to a source who worked on the Connections team, the program was one of the first large-scale experiments of a company carrying out a daily employee survey.
But this employee said that in the early days of the program, some colleagues felt that the daily cadence of questioning was a fundamental flaw that was less effective at accurately assessing an employee’s experience than a quarterly or monthly survey would.
Either way, one of the biggest issues with the survey program, according to all six employees who spoke to Recode, is that there is a common concern among Amazon’s employee base that their answers will not remain anonymous.
Managers of teams of more than four employees can view aggregate survey results from their staff, but those who lead teams smaller than that can’t, the Amazon spokesperson said.
“Depending on the size of team, people used to be able to figure out who said what,” according to a former Amazon employee familiar with the inner workings of the program.
Beyond all of this, several sources, both in corporate and warehouse settings, say they know of managers who coach employees on how to answer questions in an effort to get ahead of survey results that might not reflect well on the manager.
Sedo, the Amazon spokesperson, said the company prohibits managers from telling their staff how to answer questions or asking them how they responded.
Despite these concerns, some sources said Connections results can be useful if there is, in fact, trust between a manager and their staff.
“My experience with my team in the FC was that it was pretty accurate, but I also encouraged my team to be open and honest so I could use the scores as intended to address their barriers and concerns,” says the Amazon warehouse area manager.
That fact, plus concerns about anonymity and retaliation, cast enough doubt over the accuracy of survey results that they should be viewed skeptically, according to all of the sources who spoke to Recode, whether for internal use or in Jeff Bezos’s final annual letter to Amazon shareholders.