Thousands of Capital One customers are facing technical issues with the bank’s services, including payment processing and online access, due to a glitch caused by a third-party vendor.
A Technical Glitch Hinder Access to Funds for Some Capital One Customers
Thousands of Capital One customers are reporting problems with the bank’s services, including payment processing, deposits, and online access. The issues began on Thursday and continued through Friday, with users taking to social media to express their frustration.
What Caused the Problem
A “technical issue” experienced by a third-party vendor has temporarily impacted some of Capital One’s services. The affected vendor is FIS Global, which provides financial tech services to several major banks, including Capital One. According to FIS, the problem was caused by a power outage and is now being resolved.
Impact on Customers
Customers are reporting difficulties in accessing their money online, with some unable to pay bills or access their accounts. The issues have been widespread, with thousands of users taking to Downdetector, a website that monitors outages, to report problems. Capital One’s support account on X has also been flooded with complaints, with some users using explicit language.
Widespread Disruption
The technical glitch has resulted in a significant disruption to the bank’s services, leaving many customers frustrated and unsure of when they will be able to access their accounts or make payments.
Response from Capital One
Capital One has apologized for the inconvenience and is working with the affected vendor to resolve the issue as quickly as possible. The bank’s spokesperson stated, “We are actively working with the vendor to resolve the issue and apologize to our customers for this inconvenience.”
Efforts to Resolve the Issue
Users of the Capital One app are being greeted with a message saying that the service is currently experiencing technical issues and that the problem is being worked on.
Ongoing Efforts
Capital One is continuing to work with FIS Global to finalize posting transactions that occurred while systems were offline. The company expects most, if not all, of this work to be completed today.
